CASE STUDY
Culture Transformation #1
2 min read
- June 30, 2020

SynergyIQ
utility
1545 staff
Background
- Large Utilities organisation.
- 1500 employees
- 45 senior managers and executives
- 12 month program (lead project)
Problem
- To create a constructive culture and increase customer satisfaction.
- Culture of service excellence required
- Leadership capability in culture
- Business process inefficient
- Strategy, vision, and values needed upgrade
Solution
- Culture change management program
- Culture transformation strategy
- Leadership capabilities and development programs
- Executive coaching in change
- Culture program for all staff (2 day training)
- New values created and implemented
- Strategy and brand aligned to culture objectives
- Customer service program implemented
- Increased capabilities of internal change team
Results (Within 12 months)
- All staff engagement scores increased by 10 points
- Culture audit (OCI) positive shift 10 points in all categories
- Programs developed and deployed
- 2100 staff (plus partner companies) trained in culture, behaviour and values
- All business systems reviewed and reprioritised
- New values implemented into people systems