CASE STUDY

Administration Review

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June 30, 2020

SynergyIQ

private

130 staff

background

Background

Client – for-purpose organisation with 100 employees, including 25 admin staff.
5 Executive staff.

problem

Problem

The problem presented was ‘too many administration staff’ and that they required a ‘organisation restructure’.
The main problem was the lack of capability in administration staff in continuous improvement.
The systems and practices were outdated and cumbersome requiring a lot of manual intervention.

solution

Solution

We conducted a full administration review which highlighted significant inefficiencies in the processes and practices.
There was overlaps of work, ineffective systems, and work that did not add value. New systems were recommended.
New structure was created to support the business and the customer.

result

Results

We recommended an immediate reduction of 3 staff saving $150K pa.
Workforce plan with capabilities documented.
New administration services team developed, systems recommended.
An action plan for a further saving of $1 million over 3 years.