Logging in to your social media channel of choice and your certain to access a multitude of people with an opinion on this!  “Work remotely, socially distance yourself (as if you haven’t been doing that since the birth of Facebook!), close the schools, don’t acknowledge people by shaking their hands and especially no generous greetings such as hugging, hi-fiving or kissing!” 

We may be enticed by opinion, but what people need right now are the facts rather than opinions. Facts on how to remain healthy and avoid sharing a virus that we still don’t know enough about.   

BTW you can get all the current facts at https://www.who.int/ and if you fancy something Australian specific then https://www.health.gov.au/ is the location. 

So, if people need facts, how do you manage that in times of uncertainty?  

To start, the facts that one person needs may be different from the other.  Most of us feel overwhelmed, upset, and anxious when faced with uncertainty and this plays out differently for different people.  As a team, these feelings, and the resulting hit to productivity, can be contagious.  

  • Look after yourself – acknowledge that you will be feeling some level of stress and anxiety too.  Check-in on your values and ask yourself, who do I need to be to manage my people right now? 
  • Acknowledge how people are feeling, but then “move on to talk about how you want to act as a team.” 
  • Encourage and model self-compassion and self-care, for example, minimize your social media access, focus on the things you can control, practice self-reflection and growth. 
  • Ask your people what they need.  Have a conversation and not just once.  Keep the human connection alive, lean into discomfort by sharing your personal concerns and encourage ongoing contribution. Get buy-in from your team on what they believe they need, need to focus on and how to check-in on your collective goals and opportunities during this time.  
  • Share facts (rather than opinion) and always circle back where you don’t have an immediate answer.  

Neglecting your own concerns and people’s emotions during a time of ambiguity will lead to not getting the job done at all.  Reaching out to people with the right skills and support is critical to establish and continue the human connection during times of uncertainty.  Seeking support to build your human connection early will help you lead more creatively and establish a stronger more resilient team for the future. 

Stay healthy during this crazy period. If you want to know more about navigating change and relationships in a world of lockdown and working from home. Register here for a free Webinar “Leading Teams Working from Home – Are they delivering outcomes or just doing their laundry… and should you care?”. 

Fiona McAllister

Coach, Senior Consultant in Culture & Leadership


PS: Do you want to find out more about how we can help your business navigate through change, crisis and challenge, search our website for more information.

Our ‘Managing and Thriving in Crisis’ pack provides SME’s, Corps and Government bodies a series of tools to help business leaders ride through the current wave of uncertainty created by COVID-19.

PPS: We’re experts in change, this is a big change… if you are open to finding out how we help business navigate change then send us an email (admin@synergyiq.com.au) with “I’d like to find out more” and we’ll book a no-obligation free conversation with one of the team members. 


We are a team of experts who guide businesses through uncertainty, crisis, vulnerability and risk. We’ve done this as a team every day for the last 7 years. We’re here to support you to make the most out of this current crisis. Contact us below to have a conversation about this package or other ways we can support you to get through these unprecedented times.