Administration Review

Background

• Client – for purpose organization with 100 employees, including 25 admin staff.
• 5 Executive staff.

Problem

• The problem presented was ‘too many administration staff’ and that they required a ‘organisation restructure’.
• The main problem was the lack of capability in administration staff in continuous improvement.
• The systems and practices were outdated and cumbersome requiring a lot of manual intervention.

Solution

• We conducted a full administration review which highlighted significant inefficiencies in the processes and practices.
• There was overlaps of work, ineffective systems, and work that did not add value. New systems were recommended.
• New structure was created to support the business and the customer.

Results

• We recommended an immediate reduction of 3 staff saving $150K pa.
• Workforce plan with capabilities documented.
• New administration services team developed, systems recommended.
• An action plan for a further saving of $1 million over 3 years.