Example Case Study –

Administration Service Review


  • Client – for purpose organization with 100 employees, including 25 admin staff.
  • 5 Executive staff.


  • The problem presented was ‘too many administration staff’ and that they required a ‘organisation restructure’.
  • The main problem was the lack of capability in administration staff in continuous improvement.
  • The systems and practices were outdated and cumbersome requiring a lot of manual intervention.


  • We conducted a full administration review which highlighted significant inefficiencies in the processes and practices.
  • There was overlaps of work, ineffective systems, and work that did not add value. New systems were recommended.
  • New structure was created to support the business and the customer.


  • We recommended an immediate reduction of 3 staff saving $150K pa.
  • Workforce plan with capabilities documented.
  • New administration services team developed, systems recommended.
  • An action plan for a further saving of $1 million over 3 years.

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