Example Case Study –

Administration Service Review

Background

  • Client – for purpose organization with 100 employees, including 25 admin staff.
  • 5 Executive staff.

Problem

  • The problem presented was ‘too many administration staff’ and that they required a ‘organisation restructure’.
  • The main problem was the lack of capability in administration staff in continuous improvement.
  • The systems and practices were outdated and cumbersome requiring a lot of manual intervention.

Solution

  • We conducted a full administration review which highlighted significant inefficiencies in the processes and practices.
  • There was overlaps of work, ineffective systems, and work that did not add value. New systems were recommended.
  • New structure was created to support the business and the customer.

Results

  • We recommended an immediate reduction of 3 staff saving $150K pa.
  • Workforce plan with capabilities documented.
  • New administration services team developed, systems recommended.
  • An action plan for a further saving of $1 million over 3 years.

Do you want to discover how SynergyIQ can help you get results like this? Contact us now for a FREE 30 minute consultation.

10 + 13 =

Pre-Order "Culture Inc" Now Dismiss